Support Center


  • Which browsers are supported?

    AutoCAD web is currently only supported by Google Chrome.

    Oct 18, 2017 11:15PM UTC
  • Security FAQ

    I understand AutoCAD 360 operates and stores my drawings in the cloud. What’s the main benefit of this? The m...

    Mar 22, 2017 09:02PM UTC
  • Drawings FAQ

    Where do my drawings go when I upload them? Drawings are stored securely in the cloud using Autodesk 360. Fo...

    Aug 17, 2017 09:26PM UTC
  • How do I pan the view with my mouse in Firefox?

    By default, Firefox begins auto-scrolling when the mouse wheel (or middle mouse button) is pressed. To enable...

    Aug 30, 2013 06:20PM UTC
  • How do display settings differ?

    The AutoCAD 360 web app has three view modes. Each one changes how various aspects of the drawing are displaye...

    Aug 30, 2013 06:20PM UTC
  • Can I upload password protected files?

    Currently, drawings created in AutoCAD that are password protected cannot be uploaded to or opened in the Auto...

    Aug 30, 2013 06:20PM UTC
  • Why won't my drawing open?

    A few customers have reported that some of their drawings either fail to open in the AutoCAD 360 web app or ar...

    Sep 17, 2013 11:19PM UTC
  • Why are objects missing in my drawing?

    None of the data in your file has been modified. However, your DWG will have certain visual differences when y...

    Nov 17, 2017 09:18PM UTC

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